Privacy Policy

This website is operated by Masgarti Inc. (“MASGARTI”, “we”, “us”). Our Hong Kong office is Rm 7B, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong. Our India office is MASGARTI INDIA PRIVATE LIMITED, No. S101, Door No. 769, 2nd Floor, Phase-3, Suite No. 522, Spencer Plaza, Anna Salai, Chennai 600002.

For privacy questions, use the contact form on this website, email mail@masgarti.com, call +852 4473 3419 or +852 5536 2387, message +852 4473 3419 on WhatsApp, or write to either office address above.

We collect personal information in these ways:

• Contact form. Full name, business email, company or organisation, the service area you select, and the message you write.
• Phone and WhatsApp. If you call or message us, we receive the number you use and the content of that conversation. WhatsApp is operated by Meta, and messages you send there are also handled under WhatsApp’s own terms.
• Technical data. Our hosting provider may log standard request data such as IP address, browser type, device type, and the pages requested. We use that to keep the site available and secure.

We do not ask you to create an account on this website, and we do not collect payment card details here.

We use personal information to:

• Reply to enquiries and discuss a possible project.
• Understand which service area your enquiry relates to.
• Keep a record of the conversation for our team.
• Protect the website from abuse and fix technical problems.
• Meet legal, accounting, or regulatory duties if they apply.

We do not sell personal information, and we do not use it for third-party advertising.

We share personal information only as needed to run the site and respond to you:

• Google. Contact-form submissions are stored in a Google spreadsheet so our team can read and reply to them. Google processes that data on our instructions.
• Hosting and infrastructure providers that deliver this website.
• MASGARTI group companies, including MASGARTI INDIA PRIVATE LIMITED, when an enquiry needs to be handled by that office.
• Professional advisers or authorities when the law requires it, or when we need to protect our rights, users, or the security of the site.

We keep enquiry records for as long as we need them to respond, manage the relationship, and meet legal or accounting requirements. Technical logs are kept for a shorter period set by our hosting provider, then deleted or anonymised. You can ask us to delete an enquiry if we no longer need it.

MASGARTI works from Hong Kong and India, and our service providers, including Google, may store data in other countries. Where a transfer needs protection under applicable law, we rely on the safeguards that provider offers, such as contractual clauses or equivalent measures.

This website does not set advertising or analytics cookies. Your browser and our host may still use strictly necessary technical data to load pages and keep the connection secure. If we add optional cookies later, we will update this policy and ask where the law requires it.

Depending on where you live, including under the Hong Kong Personal Data (Privacy) Ordinance and, where it applies, the GDPR or similar laws, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information we no longer need.
• Object to or restrict certain uses of your information.
• Withdraw consent where we rely on consent.
• Lodge a complaint with your local privacy regulator.

To use these rights, contact us through the form, phone, or WhatsApp listed above. We may need to confirm your identity before we act on a request.

This website is meant for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Links from this site, including WhatsApp, LinkedIn, Instagram, Facebook, and the MASGARTI studio sites, are run by their own operators. Their privacy practices are covered by their own policies, not this one.

We may update this policy when our practices change. The date at the top of this page shows when it was last revised. Continued use of the website after an update means you have seen the revised policy.